@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;650;700&display=swap');
:root{--navy:#0b1628;--blue:#1677ff;--cyan:#27c2e8;--ink:#273444;--muted:#66758a;--line:#dbe3ee;--paper:#f7f9fc}*{box-sizing:border-box}body{margin:0;font-family:Inter,Arial,sans-serif;color:var(--ink);background:var(--paper);font-size:16px;line-height:1.55}a{color:#1264cf;text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:wait;opacity:.6}a:focus-visible,button:focus-visible{outline:3px solid #27c2e8;outline-offset:4px}input:focus,select:focus,textarea:focus{outline:2px solid var(--blue);outline-offset:1px}[hidden]{display:none!important}.portal-header{background:var(--navy);padding:22px 5%;display:flex;justify-content:space-between;gap:20px;align-items:center;color:white}.portal-header a{color:white;font-size:14px}.brand{display:flex;align-items:center;gap:12px;font-size:18px!important;font-weight:700;letter-spacing:1px;line-height:1.2}.brand small{display:block;font-size:10px;letter-spacing:1.8px;color:#a3b4ca;margin-top:7px}.support-main{max-width:820px;padding:50px 24px 30px;margin:auto}.eyebrow{font-size:12px;letter-spacing:2px;color:#1264cf;font-weight:650;margin:0 0 15px}h1{font-size:46px;line-height:1.12;letter-spacing:-1.6px;color:var(--navy);margin:0 0 18px;font-weight:650}.lead{font-size:17px;color:var(--muted);margin:0 0 35px}.tabs{display:flex;border-bottom:1px solid var(--line);margin-bottom:25px;gap:25px}.tabs button{background:none;border:0;border-bottom:3px solid transparent;color:var(--muted);padding:13px 4px;font-size:16px;font-weight:600}.tabs button[aria-selected=true]{color:#1264cf;border-color:var(--blue)}.panel{background:white;border:1px solid var(--line);border-radius:10px;padding:30px;box-shadow:0 4px 15px #0b162805}.panel-title{margin-bottom:25px}.panel h2{font-size:23px;line-height:1.3;color:var(--navy);letter-spacing:-.5px;margin:0 0 8px}.panel-title p,.panel p{color:var(--muted)}.panel-title p{font-size:14px;margin:0}label{display:flex;flex-direction:column;gap:8px;font-size:14px;font-weight:600;margin-bottom:20px}input,textarea,select{width:100%;min-width:0;padding:12px 13px;border:1px solid #b9c7d9;background:#fff;border-radius:5px;color:var(--ink);font-size:16px;font-weight:400}input::placeholder,textarea::placeholder{color:#77869a}textarea{resize:vertical}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.hint{font-size:13px;line-height:1.6;color:var(--muted);margin:0 0 22px}.button{padding:12px 20px;border-radius:5px;display:inline-flex;align-items:center;justify-content:center;font-size:14px;font-weight:600;border:1px solid transparent;gap:10px}.primary{background:var(--blue);color:white}.primary:hover{background:#075dd4}.secondary{background:white;border-color:#bccadd;color:var(--navy)}.secondary:hover{background:#edf3fb}.form-message{font-size:14px;margin:15px 0 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var(--line)}.timeline-top{display:flex;align-items:center;justify-content:space-between;gap:12px}.timeline time{font-size:12px;color:var(--muted)}.timeline p{white-space:pre-wrap;overflow-wrap:anywhere;margin:10px 0 0;font-size:14px;color:var(--ink)}.internal-tag{color:#89591c;background:#fff4de;font-size:11px;padding:3px 8px;border-radius:4px}.timeline li.internal{border-left:3px solid #c89c52;padding-left:15px}.honeypot{display:none}.header-links{display:flex;gap:25px}.admin-main{padding:38px 4%;max-width:1700px;margin:auto}.admin-heading{display:flex;justify-content:space-between;gap:25px;align-items:center}.admin-heading h1{font-size:40px}.admin-heading .lead{margin-bottom:25px;font-size:15px}.counts{display:grid;grid-template-columns:repeat(5,1fr);gap:15px;margin:10px 0 25px}.count{border:1px solid var(--line);background:white;border-radius:7px;padding:17px}.count strong{display:block;font-size:28px;line-height:1.25;color:var(--navy)}.count span{font-size:12px;color:var(--muted)}.admin-layout{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:25px;align-items:start}.ticket-list{padding:22px}.filters{display:grid;grid-template-columns:1.4fr 1fr auto;gap:12px;align-items:end}.filters label{margin:0}.filters input,.filters select{font-size:14px}.filters .button{height:47px}.ticket-row{display:block;width:100%;text-align:left;background:white;border:0;border-top:1px solid var(--line);padding:20px 5px;color:var(--ink)}.ticket-row:hover,.ticket-row.selected{background:#edf4fe}.ticket-row-top{display:flex;justify-content:space-between;gap:10px}.ticket-row strong{font-size:16px;overflow-wrap:anywhere;min-width:0}.ticket-row small{display:block;color:var(--muted);font-size:12px;margin-top:7px}.ticket-row-bottom{display:flex;gap:15px;justify-content:space-between;font-size:13px;margin-top:8px;color:var(--muted)}#tickets{margin-top:22px}.pagination{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-top:20px;font-size:12px;color:var(--muted)}.pagination button:disabled{cursor:default}.admin-detail{position:sticky;top:20px}.empty{text-align:center;padding:45px 10px}.empty p{font-size:14px;max-width:340px;margin:10px auto}.detail-contact{font-size:14px;color:var(--muted);line-height:1.8;overflow-wrap:anywhere}.update-form{margin-top:28px;border-top:1px solid var(--line);padding-top:25px}.update-form h3{margin:0 0 18px;color:var(--navy);font-size:19px}.check-label{flex-direction:row;align-items:center;font-weight:400;font-size:13px}.check-label input{width:18px;height:18px}.detail-controls{display:flex;justify-content:end;margin-bottom:15px}.detail-controls .button{font-size:12px;padding:7px 12px}@media(max-width:1000px){.admin-layout{grid-template-columns:1fr}.admin-detail{position:static}.counts{gap:10px}.filters{grid-template-columns:1fr 1fr auto}}@media(max-width:600px){.portal-header{padding:18px 5%}.brand{font-size:14px!important}.brand img{width:32px}.brand small{font-size:8px;letter-spacing:1px}.portal-header>a:last-child,.header-links a{font-size:12px}.header-links{gap:12px}.support-main{padding:35px 18px 20px}h1{font-size:38px}.lead{font-size:15px}.panel{padding:22px}.form-grid{grid-template-columns:1fr;gap:0}.receipt-field code{font-size:14px}.button-row{flex-direction:column}.detail-heading{flex-direction:column}.timeline-top{flex-wrap:wrap}.admin-main{padding:30px 16px}.admin-heading{display:block}.admin-heading .button{margin-bottom:18px}.counts{grid-template-columns:repeat(2,1fr)}.count{padding:14px}.counts .count:last-child{grid-column:span 2}.filters{grid-template-columns:1fr}.filters .button{width:100%}.ticket-row-top{flex-wrap:wrap}.ticket-row-bottom{flex-wrap:wrap}.pagination .button{padding:10px}.admin-detail{padding:20px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}